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Service & Support

Your partner to ensure cancer can’t hide.

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At iCAD, we are passionate about our mission to create a world where cancer can’t hide. 

Leveraging the power of innovative artificial intelligence (AI) solutions that empower providers and professionals to accurately, reliably, and more quickly detect cancer and improve outcomes – we are helping to optimize every individual’s opportunity to live better, longer lives. 

Together, we can create a world where cancer can’t hide.

Priority Customer Response

Customers with an iCAD Service Plan receive preferential scheduling for all service calls.

Diamond Service Agreement

Products: SecondLook, PowerLook, and Pro Tomo V1 CAD

Technology Innovation Program

Products: Pro Plus 2D CAD, ProFound Tomo CAD (3D)

Questions? Problems? Let’s talk.

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Toll-free: +1 866-280-2239

Phone: +1 603-882-5200

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Customer support: M-F, 8am to 7pm (EST)

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Expert help is just a call or email away.

Our dedicated call center professionals have expertise in PACS/RWS connectivity, CAD workflow, and CAD/DICOM integration. 

We can address questions about image quality, assist technologists in understanding CAD marking logic, and troubleshoot CAD performance on a wide variety of PACS viewers and review workstations.

What do you get?

  • Rapid response and problem resolution to save you time and money.
  • Remote diagnostic connection to equipment to efficiently troubleshoot.
  • Maximize clinical efficiency through expert consultation and remote diagnostics.
  • Implementations follow best practices to ensure workflow efficiency.

Upgrades can improve performance. Let’s talk.

Schedule a time for us to talk about how your system and workflows are working for you, and let’s discuss ways we can improve.

If you have a question or issue other than requesting an upgrade, please email

End of Service Life Summary

iCAD is committed to providing quality customer service and support
for its suite of image analysis and workflow efficiency products
however, due to the unavailability of some technology, and key
replacement components, iCAD is limited in its ability to effectively
continue to offer part replacement and extended service contracts,
new or renewals for these products.

Customers under an existing service agreement will continue to be
supported for the life of the agreement.

SecondLook Digital

End of Sales Date: 06/30/2013 | End of Service Date: 07/01/2013

TotalLook MammoAdvantage

End of Sales Date: 12/01/2012 | End of Service Date: 06/30/2017

DICOM Conformance

The Digital Imaging and Communications in Medicine (DICOM) 3.0
standard facilitates interoperability of medical imaging equipment. It
is an evolving standard maintained by the ACR (American College of
Radiology) and NEMA (National Electrical Manufacturers Association)
in an effort to facilitate the communication of certain types of
information between computers used in medical imaging.

In support of DICOM interoperation, iCAD adheres to the following:

PowerLook® DICOM Conformance Statement

SecondLook® Digital v 7.2+ DICOM Conformance Statement

Secondl ook® Digital v 7.2 DICOM Conformance Statement

PowerLook® AI Mammo Container DICOM Conformance Statement 1, GE