Privacy Policy

Privacy and Cookie Notice

iCAD, Inc., 98 Spit Brook Road, Suite 100 Nashua, NH 03062, and its current and future affiliates (together, “iCAD”, “We,” “Us,” “Our”) takes the security and privacy of your personal information very seriously. This Privacy and Cookie Notice (“Notice”) describes how we process personal data about you that we collect through the website or application operated and controlled by us from which you are accessing this Notice (the “Site”), as well as information that we collect offline if you are a customer of iCAD.  If you are not a customer of iCAD, this Notice does not apply to information that we collect offline, such as over the telephone, in person, or by facsimile. By using the Site, you agree to the terms and conditions of this Notice.

iCAD can be contacted at:

1 Personal Data We Collect

1.1 “Personal Data” is information that identifies you as an individual, such as: name, email address, postal address, telephone number, email address, credit card, and other payment account number.

1.1.1 We may collect and process the following Personal Data about you:

1.1.2 Information that you provide by filling in forms on the Site. This includes information provided at the time of registering to use parts of the Site, or when requesting services, such as support regarding upgrade options. We may also ask you for information when you report a problem with the Site.

1.1.3 If you contact us, we may keep a record of that correspondence.

1.1.4 Information that you provide in order to benefit from a particular feature or participate in a particular activity, such as when you sign up to receive emails from us, request a service manual, or sign up for a newsletter.

1.1.5 If you are a customer, Personal Data that you provide when you order a product from us, when you contact us through any method, including by phone, email, or fax, and when you interact with us at trade shows or other events.

1.2 Through your use of the Site, we may also gather certain information about your use of the Site that does not identify you individually, but may identify your computer or device. Generally, this information is collected through what we refer to herein as “Traffic Data.” We may collect and store such Traffic Data automatically whenever you interact with the Site. For example, we may collect your IP address, the hostname of your computer, browser information and reference site domain name every time you visit the Site. We may also collect information regarding user traffic patterns and site usage. This Traffic Data does not, however, contain anything that identifies you personally; it is used to analyze and improve the Site and to provide our users with a fulfilling Internet experience. Please see the section below in this Notice regarding Passive Information Collection for more information about our use of cookies and other technologies that collect Traffic Data.

1.3 We may combine your Personal Data with other information we have collected from you, whether on- or offline, including, for example, purchase history or Traffic Data.  We may also combine your Personal Data with information we receive about you from other sources, such as our affiliates, publicly available information sources, and third parties.  We treat the combined information as Personal Data.

2 Where Your Personal Data is Stored and Processed

2.1 iCAD is based in the United States. No matter where you are located, you consent to the processing and transfer of your Personal Data in and to the United States and other countries.  The laws of the United States and other countries governing data protection may not be as comprehensive or as protective as the laws in the country where you live.

3 How We Use Personal Data

3.1 We use Personal Data about you in the following ways:

3.1.1 To ensure that content from the Site is presented in the most effective manner for you and for your computer.

3.1.2 To provide you with information, products or services that you request from us or that we feel may interest you.

3.1.3 If you provide Personal Data in order to obtain access to or use the functionality of part of the Site, we will use your Personal Data to provide you with such access or functionality.

3.1.4 To notify you of upcoming events that may be of interest to you.

3.1.5 In accordance with your preferences, to promote our products and services.

3.1.6 To carry out our obligations arising from any contracts entered into between you and us.

3.1.7 To notify you about changes to our Site, products, and services.

3.1.8 To process orders you place with us, as well as returns and recalls.

3.1.9 To prevent misuse or improper use of the Site.

3.1.10 For our business purposes, such as data analysis, audits, developing new products and features, enhancing our website, improving our products and services, identifying Site usage trends, and determining the effectiveness of our promotional campaigns.

3.1.11 As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

3.1.12 For any other purpose specified at the point of collection.

3.2  We may use non-personal, non-individual statistics or demographic information in aggregate form without restriction, and we may share such information with our marketing partners, advertisers or other third-parties for research purposes.

4 Disclosure of Your Personal Data

4.1 We may disclose your Personal Data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, who may be located in other countries.

4.2 We may disclose your Personal Data to third parties:

4.2.1 Who are service providers that perform functions on our behalf. Examples include providing customer service, sending postal mail and e-mail, analyzing data, providing marketing assistance, executing customer satisfaction surveys, providing customized advertising and providing search results and links. These service providers have access to Personal Data needed to perform their functions, but are contractually prohibited from using it for other purposes. Further, they must process the Personal Data in accordance with this Notice and as permitted by applicable data protection laws.

4.2.2 In the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceeding).

4.2.3 If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of iCAD or any affiliate, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

5 Passive Information Collection, Use, and Choices

5.1 As you navigate the Site, certain Traffic Data may be passively collected, meaning it is gathered without your actively providing it. This is done using the following technologies in the following ways:

5.1.1 Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type and operating system type and version screen resolution, and Internet browser type and version.

5.1.2 Through your device: If you access the Site through a mobile device or other network-connected product, certain information may be collected about that device, including your device type, network service provider, and other identifiers. We may collect unique device identifiers (such as IDFA and AID tags and UUID and UDID identifiers) associated with the device you use to access the Site.

5.1.3 Using Monitoring Tools: The Site may utilize pixel tags, web beacons, clear GIFs, Flash Shared Objects, HTML5 Local Storage, HTML5 Mini Databases, and other similar technologies, both on certain aspects of the Site and in HTML-formatted e-mail messages to you. These monitoring tools are used for the purpose of, among other things, measuring the success of our marketing campaigns, compiling statistics about Site usage and response rates, and tracking the activities of users of the Site and e-mail recipients.

5.1.4 IP Address: Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many online service providers, including website operators. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering the Site.

5.1.5 Cookies: Like many companies, our Site may use “cookies” to help make sure the Site is meeting the needs of its users and to help us make improvements. Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. We may use cookies set by us on the Site to tell us, for example, whether you have visited us before or if you are a new visitor. We use third-party cookies set by our service providers to collect information about how visitors use the Site, including how long you spend on each page, and how you got to the Site. We do not allow our service providers to use or share our analytics data.

We use three categories of cookies:

  • Strictly necessary cookies that are essential to help you move around the Site, to access secure areas of the Site, and generally to make the Site work properly.
  • Functional cookies, that allow us to retain information about the choices you make (such as your username) and to provide personalization.
  • Performance cookies, which are used to collect information about how you use our Site, such as the pages you visit most frequently and the error messages you encounter.

Specifically, we use the follow cookies:

Cookie NameSourceExpiration TimeDescription
_gid, _ga, gat*Google AnalyticsPersistent – 365 daysThese cookies enable Google Analytics to function. This software helps us take and analyze visitor information such as browser usage and new visitor numbers.
_atuvcAddThisPersistent – 1 yearAddThis cookies allow users to share content via Social Networking websites and email.

You can visit for information on how to opt out of Google Analytics cookies.

You can visit block or opt-out of AddThis cookies here:

You can refuse our use of some or all cookies by turning off the use of cookies in your web browser. If you use your browser settings to block all types of cookies you may not be able to access all or parts of our Site or functionality may be limited.

You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies.

Changing your internet browser settings can prevent the use of cookies. Each browser has a different procedure for disabling the use of cookies. The Help function within your browser should tell you how. Alternatively, you may visit where you can review information on how to control cookies on a variety of browsers. You will also find details of how to delete cookies from your computer and other general information about cookies.

We do not track your behavior across third party websites. Our Site currently does not respond to “Do Not Track” (DNT) signals and we operate as described in this Privacy Notice whether or not a DNT signal is received, as there is no consistent industry standard for compliance.

Although our use of passive collection technologies may change over time as technology evolves, the above descriptions are designed to provide you with additional detail about our current approach to information collected from passive technologies.

6 Social Media

6.1 Some aspects of the Site may allow you to interface with other websites, social media, and other online services, such as Facebook. We will diligently work to identify these aspects of the Site to you, for example, by identifying them with the applicable third party logos or trade names. By using these interfaces, you will allow us to access information about you from those other online services, including information and other content that you submit to those online services. If you interface with the Site through your social media account, we may contact you or enable you to share your experience and content via your social media account, which information may be publicly viewed by other users of those services.  For a description on how such social media services and other third party platforms, plug-ins, integrations, and applications handle your information, please refer to their respective privacy policies and terms of use, which may permit you to modify your privacy settings with that service or platform.

7 Links to Third Party Sites

7.1 The Site may contain links to other Web sites for the convenience of users in locating information, products, or services that may be of interest. If you access a third party website from a link on this Site, any information you disclose on that website is not subject to this Privacy Notice. It is possible that these links may be used by third parties or others to collect personal or other information about you. iCAD is not responsible for the privacy practices of such websites or third parties or the content of such websites and it is your sole obligation to review and understand the privacy practices and policies of these other websites.

8 Applicants for Employment

8.1 If you access the “Careers” part of the Site and click on the link to apply for a particular position, you will be directed to a website controlled by ADP.  For more information regarding how ADP processes Personal Data collected through its website, please see ADP’s privacy policy, which can be found here:

9 Information Related to Minors

9.1 The Site is not intended for persons under the age of 18. We do not knowingly collect Personal Data online from persons in this age group. We reserve the right to delete any information identified as having been provided by such persons at our discretion.

10 Security

10.1 iCAD will take reasonable steps to protect the information collected and provided via the Site from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.  However, you should understand that no transmission over the Internet is ever fully secure. Also, iCAD uses reasonable efforts to ensure that the Site is generally available. However, there will be occasions when access to the Site will be interrupted or unavailable. iCAD will use reasonable efforts to minimize such disruption where it is within its reasonable control. You agree that iCAD shall not be liable to you for any modification, suspension, or discontinuance of the Site.

11 Data Retention

11.1 We generally retain Personal Data for so long as it may be relevant for the purposes identified in this Privacy Notice or at the time the information is collected, unless a longer period of time is required by law.

12 Lawful Bases for Processing Your Personal Data

12.1 The laws in some countries require us to tell you about the lawful grounds we rely on to collect, use, disclose, and otherwise process your Personal Data. To the extent those laws apply, our lawful bases for processing your Personal Data are:

i. To enter into and perform a contract with you:  We may process Personal Data to meet our contractual obligations to you, or to take steps in anticipation of entering into a contract. For example, we process Personal Data on this basis to create an account or process orders or returns for our products.

ii. To comply with a legal obligation:  We need to use and disclose Personal Data in certain ways to comply with our legal obligations, such as safety or recall obligations under applicable law.

iii. For our legitimate interests, where those interests are not overridden by your fundamental rights and freedoms:  In many cases, we handle Personal Data because it furthers our legitimate business interests. This includes:

  • Providing a safe user experience on our Site;
  • Customer service;
  • Sending communications to you to let you know about information you have told us is important to you;
  • Protecting users, our workers, and our property;
  • Analyzing and improving our operations (e.g., optimizing the design and operation of our Site); and
  • Managing legal issues.

iv. With your consent:  Where permitted by law, we handle Personal Data on the basis of your implied or express consent.

Also, this Privacy Notice is issued on behalf of iCAD as controller of your Personal Data under applicable data protection laws. A “controller” is the person or organization who alone or jointly determines the purposes for which, and the manner in which, any Personal Data is, or is likely to be, processed.

13 Your Rights and Choices

13.1 You can unsubscribe from certain emails by clicking on the “unsubscribe” link they contain. You can opt-out of the use of certain cookie-related processing by following the instructions in Section 5 above (Passive Information Collection, Use, and Choices).

13.2 The laws in some countries may give you particular rights with respect to your Personal Data, including the right to access the Personal Data that we maintain, and the right to object to certain processing of Personal Data by iCAD. If you would like to submit a data access, correction, restriction, or deletion request, or if you would like to object to certain processing, you can do so by contacting us by email at and we will process such request with respect to any Personal Data that we are able to link to you individually based on the information that you can provide to us. These rights and options that you have with respect to Personal Data are subject to limitations and exceptions under applicable law. In addition to those rights, if you live in certain jurisdictions, you have the right to submit a complaint to your relevant supervisory authority. However, we encourage you to contact us first by emailing and we will try to resolve your concerns.

14 Changes to Our Notice

14.1 We may change this Notice from time to time. When we do, we will let you know by posting the changed Notice on this page with a new “Last Updated” date. In some cases, we may also tell you about changes by additional means, such as by posting a notice on the Site or sending an e-mail to the e-mail address we have on file for you.

15 California

15.1 California Civil Code Section 1798.83 (also known as the “Shine The Light” law) permits users who are California residents to request and obtain from us once a year, free of charge, information about the Personal Data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. Alternatively, businesses may have in place a policy not to disclose Personal Data of customers to third parties for the third parties’ direct marketing purposes unless the customer has opted-in to such information sharing. Accordingly, we will not share your Personal Data with third parties other than our affiliates for the third party’s own direct marketing purposes unless you opt-in, for example by checking a consent check box when providing us with your information.

16 Contact

16.1 If you have any questions about this Notice, please contact us via: