As an equal opportunity employer, iCAD values the strength that diversity brings to the workplace. We offer our employees an exciting work environment, competitive salaries and a comprehensive benefits package that includes medical and dental insurance, life and disability coverage, a 401K plan and more.

APPLICATIONS SPECIALIST (Midwest, Chicago or Denver)

The Company

iCAD, Inc. (Nasdaq: iCAD) is an industry-leading provider of Computer-Aided Detection (CAD) solutions that enable healthcare professionals to better serve patients by identifying pathologies and pinpointing cancer earlier. iCAD offers a comprehensive range of high-performance, upgradeable CAD systems for the high, mid and low volume mammography markets. iCAD is entrusted with the task of early cancer detection by over one thousand women's healthcare centers worldwide. For more information, call +1 877 iCADnow or visit www.icadmed.com

Position Description

This is an individual contributor role within the iCAD Customer Service organization reporting directly to the VP of Service. This is a field position supporting the activities of sales and providing installation and application support to end users.

Responsibilities:

• Install iCAD equipment and provide hands on application training to end users (technologists, radiologists, administrative personnel)
• Provide end user consulting to help the end user fit the iCAD equipment into the clinic workflow.
• Provide sales demo support to iCAD direct sales and reseller network as appropriate.
• Provide backup support to dealers as required.
• Help maintain iCAD demo equipment
• Diagnose problems and process RMA's to resolve
• Maintain knowledge of iCAD equipment and software
• Trade show support
• Applications training tool development
• Demo tools development
• Assist in development of CME Credit courses and provide CME training courses as appropriate
• Contact customer before installation to review network info, training time-line, incidental configuration needs, doctors and key operator schedules, special shipping needs as needed.
• Pre-install site visits as appropriate
• Maintain network, competitors and FFDM system knowledge
• Maintain auditable records
• Assist technical assistance center by fielding customer support calls as appropriate
• Report/escalate customer complaints, system issues.
• Assist co-workers and know when to seek assistance
• Interface with numerous Vendor sales and support personnel
• Provide field service and perform Preventative Maintenance as required
• Extensive Travel Required

Requirements

• Associates degrees in Math/Science and Medical Laboratory Technology
• 3-4 Years Mammography and or Hospital Experience
• Knowledge of Mammography and clinic workflow useful
• CAD knowledge preferred
• Home office environment
• DICOM, networking and PACs knowledge preferred.
• Time management skills
• Work well alone and in a team environment
• Ability to lift objects 50lbs
• Approximately 90% Overnight Travel
• (Access to a major airport is needed as this position travels extensively)

Compensation- This position pays a base with commissions, all expenses and benefits apply. iCAD offers a competitive salary with a comprehensive benefits package including Health, Dental, Short Term Disability, Long Term Disability, 401k, Section 125 Health and dependant care accounts and Company provided Life.

Location- This position is based remotely.

Contact: Please forward cover letter, resume and salary requirements to hr@icadmed.com for immediate consideration.

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