Applications Specialist

 

THE COMPANY

iCAD, Inc. (Nasdaq: iCAD) is an industry-leading provider of Computer-Aided Detection (CAD) solutions that enable healthcare professionals to better serve patients by identifying pathologies and pinpointing cancer earlier. iCAD offers a comprehensive range of high-performance, upgradeable CAD systems for the high, mid and low volume mammography markets. iCAD is entrusted with the task of early cancer detection by over two thousand women's healthcare centers worldwide. For more information, call +1 877 iCADnow or visit www.icadmed.com.

 POSITION DESCRIPTION

This is an individual contributor role within the iCAD Customer Service organization reporting directly to the VP of Service.  This is a field position providing installation and application support to end users and supporting the activities of the sales team  

RESPONSIBILITIES

Install iCAD equipment and provide hands on application training to end users (technologists,  radiologists, administrative personnel)     

• Provide end user consulting to help the end user with their clinic workflow. 
• Provide sales demo support to iCAD direct sales and reseller network as appropriate.
• Provide backup support to resellers as required.
• Help maintain iCAD demo equipment

• Maintain knowledge of iCAD equipment and software
• Trade show support
• Applications training tool development
• Demo tools development
• Assist in development of CME Credit courses and provide CME training courses as appropriate
• Contact customer before installation to review network info, training time-line, incidental configuration needs, doctors and key operator schedules, special shipping needs as needed.
• Pre-install site visits as appropriate
• Maintain network, competitors and FFDM system knowledge
• Maintain auditable records
• Assist technical assistance center by fielding customer support calls as appropriate
• Report/escalate customer complaints, system issues.
• Interface with numerous Vendor sales and support personnel
• Provide field service  as required
• Extensive Travel Required

MINIMUM REQUIREMENTS

 Associates degrees in Math/Science, Medical Laboratory Technology or Allied Health degree

• 3-4  Years Mammography and or Hospital Experience
• Knowledge of Mammography and clinic workflow
• CAD knowledge preferred
• Excellent communication and presentation skills
• Ability to work independently
• DICOM, networking and PACs knowledge preferred.
• Time management skills
• Ability to lift objects 50lbs
• Approximately 90% Overnight Travel
• (Access to a major airport is needed as this position travels extensively)

COMPENSATION

This position pays a base with commissions, all expenses and benefits apply.   iCAD offers a competitive salary with a comprehensive benefits package including Health, Dental, Short Term Disability, Long Term Disability, 401k, Section 125 Health and dependant care accounts and Company provided Life.

LOCATION

This position is based remotely.

CONTACT

Please forward cover letter, resume and salary requirements to hr@icadmed.com

 

 

 

 

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